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Branch health safety measures

What to expect when visiting a branch

All of our branch lobbies (with the exception of DTE and Dimondale) are open. Several health and sanitation measures are in place to keep you and our team safe during your visit. For the most up-to-date information about your local branch availability, visit our COVID-19 FAQ page.

Remember that there are several options available to manage your accounts. We encourage you to continue to utilize the drive-thru, visit a video teller, or stop by an ATM whenever possible. Online Banking and Mobile Banking are always available as well.

Creating a safe environment

When you visit us in a branch, you’ll notice that we’re taking extra precautions to make sure you have a safe and comfortable experience, as the safety of our members and team remains a top priority. We’re taking several health and sanitation measures to keep everyone safe.

Social distancing reminders

You’ll notice markings on the floor of each branch that encourage social distancing. Please remember to leave plenty of space between you and other people.

Increased sanitation

Hand sanitizer stations will be available in every branch. We’re also disinfecting high-touch areas of each branch, like signature and PIN pads, throughout the day and after hours.

Wearing face masks

Wearing a face mask inside a branch is recommended for everyone.

Protective shields

Plastic shields have been installed at every member experience station to provide a protective barrier for you and our team.

Stay healthy

We kindly ask that you please stay home if you’ve been sick or are feeling sick. Our team will do the same.

We have options to help you manage your finances if you’ve been impacted by the pandemic.

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