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Branch health safety measures

What to expect when visiting a branch

All of our branch lobbies (with the exception of DTE) are open. Several health and sanitation measures are in place to keep you and our team safe during your visit. Though branch lobbies are available, we still encourage you to make an appointment ahead of your visit whenever possible. Please call us during your local branch hours to schedule an appointment. You can find the status of your local branch and contact information for each location on our COVID-19 FAQ page.

Remember that there are several options available to manage your accounts. We encourage you to continue to utilize the drive-thru, visit a video teller, or stop by an ATM whenever possible. Online Banking and Mobile Banking are always available as well.

Creating a safe environment

When you visit us in a branch, you’ll notice that we’re taking extra precautions to make sure you have a safe and comfortable experience, as the safety of our members and team remains a top priority. We’re taking several health and sanitation measures to keep everyone safe.

Social distancing reminders

You’ll notice markings on the floor of each branch that encourage social distancing. Please remember to stay at least 6-feet away from other people.

Increased sanitation

Hand sanitizer stations will be available in every branch. We’re also disinfecting high-touch areas of each branch, like signature and PIN pads, throughout the day and after hours.

Wearing face masks

All of our team members will be wearing face masks. We ask that you also wear a mask when visiting us. If you forget your mask or don’t have one, we’ll provide one for you.

Limited number of people in the branch

A limited number of members will be allowed in the branch at a time. If your local branch lobby is open, we still strongly suggest that you call the branch and make an appointment.

Protective shields

Plastic shields have been installed at every member experience station to provide a protective barrier for you and our team.

Closed common areas

We’re temporarily closing member seating areas, beverage stations, access to public restrooms, and online kiosks.

Stay healthy

We kindly ask that you please stay home if you’ve been sick, are feeling sick, or have traveled recently. Our team will do the same.

We have options to help you manage your finances if you’ve been impacted by the pandemic.

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Skip-A-Pay

If you’re unable to make your regular loan payment, you may be able to postpone it.

Learn More