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FAQs for Managing Your Finances During Coronavirus

At Lake Trust, the health and wellbeing of you and our team are our top priorities. Effective April 24, most branch locations are available during normal hours in the drive-thru and lobby. Please check the ‘Branch Access’ section for specific details on your local branch. We continue to encourage you to call ahead and make an appointment by using the contact information for the location you’d like to visit. ATMs and video teller machines are still available as usual.

Our Contact Center is available to assist you Monday thru Friday from 7 AM to 7 PM and Saturday from 9 AM to 1 PM by calling 888.267.7200.

To learn more about the steps we’re taking to keep our members and team safe, visit our branch experience page.

IMMEDIATE RELIEF OPTIONS

If you have been financially impacted by coronavirus, please know that we’re here to help. You may be eligible to skip your loan payment. To see which loans qualify, log in to Online Banking and choose the ‘Skip A Pay’ option.

Effective March 30, 2020, if you have either a savings account or line of credit set up as overdraft protection for your consumer checking account, we are currently waiving the $5.00 processing fee for any transfers.

This limitation has been in place to comply with a federal regulatory requirement (also known as Regulation D). Every bank or credit union is required to restrict electronic transfers from savings or money market accounts to six each month. However, during this unprecedented time which may impact your financial needs, we have removed the limit on electronic transfers from saving and money market accounts until further notice. This change went into effect on Monday, March 16.

If you have concerns about the impact of the coronavirus outbreak on your finances, our partner, GreenPath Financial Wellness1, can provide counseling free of cost. GreenPath is a national nonprofit organization that provides financial advice, education, and products to empower people to lead financially healthy lives. Their counselors can assess your financial picture and identify options that may relieve stress.

If you have a mortgage with us and are experiencing a financial hardship during this crisis, our partner, Mortgage Center, is ready to help you. You can get in touch with one of their Solutions Specialists by calling 800.353.4449, or visit their pandemic FAQ page1 for more information about requesting a payment deferment, requirement documentation for the request, and the impact it may have on your mortgage loan.

If you have questions regarding your student loan account or have been impacted financially due to coronavirus and need to discuss repayment options to keep your account in good standing, please call Student Choice at 800.723.2210 to speak with a servicing agent.

REWARDS PROGRAM CHANGES

We’ve supported our members and communities throughout the pandemic in several ways, such as contributing to and generating crowdfunding campaigns, making modifications to fees, and allowing members to skip loan payments. And we continue to engage in other community-support opportunities. During this time, we realized that we needed to find a creative solution that would benefit our members and the communities we serve. Discontinuing the existing Rewards program will enable us to focus on continuing to support our members and communities in more impactful ways.

Right now, we’re exploring options to benefit our members and the community and will share more information about any future programs when it becomes available.

In April 2020, we temporarily eliminated or reduced some of our most common fees and lifted some account restrictions in an effort to support our members during the pandemic. Examples of the fees we eliminated include:

  • Overdraft transfer fees from a savings account or line of credit ($5.00)
  • Reg D limit of 6 electronic transfers/month – limit lifted
  • Consecutive days overdraft fee ($5.00)*
  • Low balance savings fee ($3.00)*
  • Money Market Savings service fee ($10.00)*
  • Money Market PLUS Savings service fee ($10.00)*
  • Money Market Checking service fee ($5.00)*

We also worked with several of our business members to secure funding through the Paycheck Protection Program (PPP). In addition, we supported crowdfunding initiatives in Lansing and Brighton that benefitted small businesses who were impacted by the pandemic. In summer 2020, we also hosted the Great Lakes Giveback, a crowdfunding campaign that generated over $100,000 in donations for Michigan businesses who were financially impacted by the public health crisis.

*Indicates a fee that was waived through December 31, 2020

ACCOUNT ACCESS

You can withdraw funds from your account at select branch drive-thrus or any video teller machine. For large withdrawals, you can make an appointment to visit your local branch lobby by contacting the branch during business hours.

There are also nearly 30,000 CO-OP ATMs nationwide where you can withdraw cash from your Lake Trust savings or checking account free of charge.

Don’t forget you can also transfer funds between your accounts in Online Banking and Mobile Banking. You can also handle many transactions by using a Lake Trust debit card or credit card to reduce the need to withdraw cash.

We can issue you a new card at a branch drive-thru.

If you don’t need a new card right away, we can issue you one over the phone by calling 888.267.7200 and it will arrive in approximately 7 to 10 days.

You can make a deposit in select branch drive-thrus during normal business hours. If your local branch is closed, you can always make a loan payment online or at a video teller machine. You can also click on the loan from your accounts page in Online Banking and transfer funds from your Lake Trust checking or savings account. If you’re not able to make a payment online, please give us a call during business hours at 888.267.7200 and we’ll be happy to help.

Our Contact Center is available Monday thru Friday from 7 AM to 7 PM and Saturday from 9 AM to 1 PM.

BRANCH ACCESS

Effective April 24, most branch locations are available during normal hours in the drive-thru and lobby. See below for specific details on your local branch. Though branch lobbies are open, we still encourage you to call and make an appointment prior to your visit. Please call the branch you’d like to visit at the extension below to schedule your appointment. Video teller machines will continue to operate as usual and outside ATMs at all locations are available 24/7.

To learn more about the steps we’re taking to keep our members and team safe, visit our branch experience page.

Branch Location Address Services & Hours Contact Information
Ann Arbor – Packard 2222 Packard St., Ann Arbor Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 4500
Ann Arbor – Stadium 2180 W. Stadium Blvd, Ann Arbor Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 4100
Auburn Hills 2550 N Squirrel Rd, Auburn Hills Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 4600
Brighton 8661 W Grand River Ave, Brighton Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 4200
Brighton – Charrington Square 5715 Borderline, Brighton N/A Standalone drive-thru video teller*
Center Line 7350 Bernice, Center Line Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 4700
Chelsea 1170 S. Main St., Chelsea Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 4300
Detroit – DTE One Energy Plaza, Suite 230, Detroit N/A Temporarily closed
Detroit – Woodward 6505 Woodward Avenue, Detroit Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM

Walk-up video teller also available*
888.267.7200 ex. 4920
DeWitt 12750 Escanaba Dr, DeWitt Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM

Drive-thru video teller also available*
888.267.7200 ex. 7334
Dimondale 8420 Billwood Highway, Dimondale N/A Temporarily closed
Downtown Lansing 624 S. Washington Ave. Lansing Lobby: Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM

Drive-thru video teller also available*
888.267.7200 ex. 7245
East Lansing 1300 W. Lake Lansing Rd, East Lansing Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 7277
Grand Haven 17350 Robbins Rd, Grand Haven Lobby: Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM

Drive-thru video teller also available*
888.267.7200 ex. 7735
Hastings 209 N. Church Rd, Hastings Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 7786
Holland 3370 West Shore Drive, Holland Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM

Drive-thru video teller also available*
888.267.7200 ex. 7736
Howell – Grand River 4465 E. Grand River Ave., Howell Lobby: Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM

Drive-thru video teller also available*
888.267.7200 ex. 4900
Howell – Highland 228 W. Highland Road, Howell Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM

Drive-thru video teller also available*
888.267.7200 ex. 4400
Lansing – South Lansing 6440 S. Pennsylvania Ave, Lansing Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 7117
Lansing – W. Saginaw 7007 W Saginaw Hwy, Lansing Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 7268
Mt. Pleasant 1011 N. Harris St, Mt Pleasant Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM 888.267.7200 ex. 7799
Okemos 1821 Newman Rd, Okemos Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM

Drive-thru video teller also available*
888.267.7200 ex. 7343
Plymouth 190 W. Ann Arbor Road, Plymouth Mon – Thurs 9 AM-5:30 PM, Fri 9 AM-6 PM, and Sat 9 AM-1 PM

Drive-thru video teller also available*
888.267.7200 ex. 4940

*Video teller service is available Monday thru Friday from 7 AM to 7 PM and Saturday from 9 AM to 1 PM.

Please call the branch that you would like to visit during their normal hours to schedule an appointment. Contact information for each location is available above. We’ll work with you to determine the best time for you to visit.

Making an appointment will allow a team member to assist you during branch hours. We'd appreciate as much notice as possible. Right now, we aren't limiting the length of appointments, as we want to make sure we take care of all of your needs.

Our video teller machines are located in Brighton, Detroit, DeWitt, Downtown Lansing, Grand Haven, Howell, Holland, Okemos, and Plymouth. You can find all branch locations, ATMs, and video teller machines on the Locations page on our website. Video teller service is available Monday thru Friday from 7 AM to 7 PM and Saturday from 9 AM to 1 PM.

With rapid changes due to coronavirus across the country, we cannot ensure that specific shared branch locations will remain open or available. We recommend contacting individual locations before going there in-person. You can search for a shared branch on our Locations page, which also provides a phone number to contact the branch.

For many of our loans, you can apply online. Please visit the ‘Lending’ section of our website to learn more about each loan type. You can also apply for most loans over the phone by calling us at 888.267.7200.

ONLINE/MOBILE ACCESS

Head over to our Online Banking enrollment page to create a new Online Banking account. You’ll need your account number (found on your statement) and the last four digits of your Social Security number to sign up. If you need help, give us a call at 888.267.7200.

You can reset your username or password from the sign in dropdown on our website. 

For personal Online Banking, our mobile app is available on Google Play and on the App Store. Just search ‘Lake Trust Credit Union’. For Business Online Banking, you can download our mobile app on Google Play or on the App Store. Search for ‘Lake Trust Commercial Banking’.

University Accounting Service (UAS) is the loan servicer for your account. Visit the UAS website for 24/7 access to view your student loan account information or to make payments. If making a payment by mail, please send your check to University Accounting Service, PO Box 5865, Carol Stream, IL 60197-5865.

FOR OUR SMALL BUSINESS MEMBERS

If you have already been approved for the Paycheck Protection Program (PPP), congratulations! You should have recently received an email from Michigan Business Connection (MBC) at ppploans@mbcloans.biz with a link to an online portal. Within this portal, you can apply for loan forgiveness and MBC will facilitate your application. If you did not receive a link from MBC yet, please call Ken Michalak, our Assistant Vice President of Commercial Lending, at 517.267.7306.

Updated December 29, 2020

We're proud to have helped over 200 local small businesses work through the COVID-19 pandemic with the financial support of the Small Business Association (SBA) Paycheck Protection Program (PPP) in 2020.

As part of the Consolidated Appropriations Act, additional funding has revived the Paycheck Protection Program offered through the SBA. At this time, we are waiting on guidance and timing from the SBA regarding these loans. We will continue to share out information as it becomes available and appreciate your patience.

For now, you can prepare for the application period by starting to gather paperwork about your business, such as proof of payroll, documentation of utility payments, mortgage or rent documentation, and number of full-time employees.

The U.S. Small Business Administration (SBA) is now offering low-interest, fixed-rate Economic Injury Disaster Loans (EIDL). Learn more1 about how you can apply for this assistance. We recommend you apply early. The SBA has also provided a summary for additional understanding. If you would like to talk to someone to help you determine if this loan is right for your business, you can connect for free with a Michigan Small Business Development Center (SBDC) Business Consultant1.

Another resource you should consider is your local Chamber of Commerce. Many Chambers are setting up COVID-19 web pages for small businesses, and may have additional information regarding other tools, services and financial opportunities that might be available to you.

More resources and information for small businesses are available from Score’s website1. Score is the nation’s largest network of volunteer, expert business mentors.

Additional resources and tips on managing your business during this time can be found from these websites: Michigan Economic Development Corporation1 (MEDC) and the Michigan COVID-19 Business Response Center1.

You can use the “Forgot Password” link if you know your login but forgot your password. If you’re locked out or still need help logging in, give us a call at 888.267.7200.

For questions regarding your business account, please contact us at the following:

  • For existing commercial business loans – 517.267.7423 for Amanda Gross or 517.267.7306 for Ken Michalak
  • For Treasury Services Support – 888.267.7200 x7611
  • For questions about your micro-business loan and all other business account questions – 888.267.7200

Our video teller machines handle deposits, withdrawals, and most typical transactions. The only things video teller machines cannot process are coin orders and cashier’s checks.

In order to protect our team members and our members during this outbreak, our branch lobbies are closed for general transactions. Our Contact Center is able to process wires; please call them at 888.267.7200. If you have a critical need that cannot be completed through Mobile Banking, ATM, video teller machines, Online Banking, or the Contact Center, please make an appointment by calling our Contact Center at 888.267.7200.

You may be eligible to apply for Michigan's Work Share program. The program allows you to keep your employees working with reduced hours, while employees collect partial unemployment benefits to make up a portion of the lost wages. For more information and to apply visit michigan.gov/leo.

OTHER QUESTIONS

Visit our 2020 Economic Impact Payments page to get answers to many of your questions about the stimulus payment, how it can be deposited into your account, and useful tips on how to make the extra funds work for you.

See the most up-to-date information on the spread of the virus here:  

The state of Michigan has a coronavirus hotline for questions: 888.535.6136. It is open seven days a week from 8 AM to 5 PM.

Many school districts across the state are offering free breakfast and lunch pick-up for children in need. Please contact your local school district via social media or their website for more information. Comcast and AT&T are offering free access to public Wi-Fi hotspots. Both companies are also providing 60 days of free basic internet service to low income families.

We all need to do our part to not to overwhelm hospitals. You can take small actions to make a big difference, like:

  • Practicing physical distancing and stay six to ten feet away from others
  • Washing your hands for 20 seconds frequently
  • Not touching your face
  • Staying home as much as possible

To reduce the number of visits to the ATM or drive-thru, please consider using your Lake Trust debit card for purchases.

The American Red Cross is currently experiencing a critical blood shortage. If you are able and interested, please consider making an appointment to donate.

Remember to continue supporting local businesses and restaurants by ordering take-out or by purchasing gift cards. Many businesses are also asking customers to pay with a debit or credit card to minimize cash handling. Above all, stay safe and healthy!